Terms & Conditions

Under Australian Consumer Law, we are not required to provide a refund or replacement due to change of mind. Returns, exchanges, and refunds are covered in full in our Refunds and Returns Policy.

Transfers and Cancellations

If weather conditions are not suitable and Dive Centre Bondi cancels, you will be entitled to a store credit or refund.

  • Cancellations due to change of mind are not refundable.
  • Transfers will incur a $50 fee if made within the penalty period for tours, shore dives and boat dives.
  • Transfers will incur a $100 fee if made within the penalty period for courses and weekends away.
  • If you do not attend or cancel within the penalty period you will forfeit the full cost of the activity.
  • Transferring your course or activity to a friend or family member is allowed.
  • Transfer fees are payable at the time of transfer.

Penalty Period

The penalty period is defined as follows:

  • Tours, shore dives and boat dives: within 72 hours of the scheduled start time
  • Courses and weekends away: within 7 days of the scheduled start date

Notice of Cancellation

Cancellations must be made by contacting Dive Centre Bondi directly by phone or email during operating hours. A cancellation is only considered valid once it has been received and acknowledged by a member of the Dive Centre Bondi team during operating hours.

Cancellation requests submitted outside of operating hours — including evenings, early mornings, weekends, or public holidays — will be deemed received at the start of the next operating day. If that date and time falls within the penalty period, the full cost of the activity will be forfeited regardless of when the request was sent.

For example, a cancellation email sent at 11pm the evening before a scheduled activity will be treated as received the following morning. If the activity is scheduled for that morning, the cancellation falls within the penalty period and the full cost of the activity is forfeited.

Online Study

All online study is expected to be completed prior to course commencement. If you do not complete this you will not be able to continue with training and will need to reschedule your course at your own expense as per the normal transfer conditions.

Online study is non-transferable and non-refundable. Course cancellations will incur a fee equivalent to the current cost of the PADI eLearning course to cover the cost of the online materials.

Medical Clearance

All courses require the completion of a Medical Questionnaire prior to commencement. If you have any medical concerns, please contact Dive Centre Bondi as early as possible to avoid incurring any fees.

If you require medical clearance from a physician and fail to gain it before your start date, you will need to reschedule as per the normal transfer conditions.

In the event of a medical condition permanently preventing you from participating, a credit or refund is available if outside the penalty period, less any fees incurred.

Flying After Scuba Diving

Divers Alert Network (DAN) offer the following guidelines for flying after scuba diving:

  • For a single no-decompression dive, a minimum pre-flight surface interval of 12 hours is suggested. For multiple dives per day or multiple days of diving, a minimum pre-flight surface interval of 18 hours is suggested.
  • If you have symptoms after diving and you are planning to fly (or drive to altitude), we suggest that you call a DAN-supported diving hotline and seek advice prior to doing so. Sometimes symptoms can worsen significantly during or after being at altitude.
  • If you are unable to dive due to an upcoming flight you will need to reschedule as per the normal transfer conditions.

Promotional Codes and Vouchers

Promotional codes issued by Dive Centre Bondi are personal, non-transferable, and valid only for the customer and purpose for which they were issued. By applying a promotional code at checkout, you confirm that you meet the eligibility criteria for that promotion.

Dive Centre Bondi reserves the right to refuse or cancel any booking where a promotional code has been applied and, in our reasonable judgement, one or more of the following applies:

  • The code was not issued to you directly by Dive Centre Bondi
  • You do not meet the eligibility criteria for the promotion (for example, you did not complete the qualifying course with Dive Centre Bondi)
  • The code is being used outside its stated validity period
  • The code has been shared, distributed, or obtained from a source other than Dive Centre Bondi

Where a booking has been made using a promotional code that is subsequently found to be ineligible, the full standard price of the product or service will apply and you will be required to pay the difference before the booking is confirmed. Dive Centre Bondi will not be liable for any loss arising from the refusal or cancellation of an ineligible promotional booking.

Promotional codes cannot be combined with any other offer, discount, or voucher unless explicitly stated.